Frequently Asked Questions

Everything you need to know about your DFrancisco shopping experience.

How do I determine my size for DFrancisco apparel?

We provide a comprehensive size guide on each product page. Since our silhouettes range from tailored to oversized, we recommend checking the specific measurements against a garment you already own for the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small restocking fee.

Do you offer international shipping?

Yes, DFrancisco ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.

How can I track my order status?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my DFrancisco garments?

To ensure the longevity of our high-quality fabrics, we recommend following the specific care instructions on the inner label. Generally, we advise cold machine washes and hanging to dry to maintain shape and color.